Effective August 25, 2026
Frequently Asked Questions
If you cannot find your answer here, contact us. We reply to every message.
About your birth chart
+Where do the planetary positions come from?
We calculate them from astronomical ephemerides, the same underlying data used in astronomy. We do not copy positions from other sites or use generic tables. Your chart reflects the sky at your birth moment, down to the degree and minute.
+Why is an exact birth time important?
The Ascendant moves roughly one degree every four minutes and travels through the entire zodiac in a day. An hour of error can change the Ascendant, Midheaven, and all twelve houses, which can significantly change the reading.
+What if I do not know my birth time?
We can still calculate your chart. Most planetary sign positions change very little during one day, although the Moon moves about 13 degrees. Without a reliable time, we leave out the houses, Ascendant, and Midheaven rather than inventing them.
+Which house system do you use?
We use Placidus, one of the most widely used systems in Western astrology. Near the polar circles, where Placidus is mathematically undefined, we automatically switch to Whole Sign houses.
+Do you account for historical time-zone changes?
Yes. We use a historical time-zone database, including daylight-saving and government rule changes. This helps place the chart at the correct UTC moment for the date and birthplace you provide.
Subscription and access
+Is this a subscription?
Yes. The monthly plan costs $2.00 for the first 3 days and then $7.99 per month. You can also choose the $49.99 annual plan. Your plan renews automatically until you cancel.
+When will I be charged?
For the monthly plan, $2.00 is charged immediately for the first 3 days. If you cancel before that period ends, the $7.99 monthly charge will not be collected. The annual plan is charged immediately.
+How long will I have access?
Access stays active while your subscription is active. After cancellation, access continues through the end of the period you have already paid for.
+How do I cancel?
Sign in to your space and select Manage subscription. Stripe’s secure customer portal lets you cancel your plan or update your payment method.
+Why is my access missing on another device?
Access is unlocked separately in each browser. Open the sign-in page and use the email from checkout or Google sign-in. You will not be charged again.
+Can I request a refund?
Contact us if the service did not work as described or you did not receive what you purchased because of our error. The cancellation and refund rules are explained in sections 6 and 7 of the Terms of Service.
+Can you see my card details?
No. Stripe processes payments. Your full card number never reaches our servers.
Data and privacy
+Do you save my birth data?
We keep unfinished quiz progress for up to 30 days so you can return. After purchase, your birth date, time, and place are moved to a private profile for future features. Generated readings and conversations are not stored. You can delete your birth profile from the birth-chart page.
+What happens to my palm photo?
It is resized in your browser, sent once for interpretation, and not saved by us. Re-encoding the image also removes EXIF metadata, including location tags.
+Do you use analytics or advertising technology?
We use Meta Pixel to measure visits and funnel events. Essential local storage and cookies are also used for sign-in, quiz progress, and paid access. Details and choices are explained in our Privacy Policy.
About the readings
+Are the readings written by a person?
Our software performs the astronomical calculations, and an AI model generates interpretations from those calculations. The numerical chart can be verified; the interpretation is subjective and may be wrong.
+Does astrology work?
There is no scientific evidence that planetary positions determine personality or the future, and we do not claim otherwise. We offer astrology as a tool for entertainment and self-reflection.
+Can you predict health, money, or relationship outcomes?
No. We do not predict illness, death, pregnancy, or exact dates, and we do not provide medical, legal, or financial advice. Read the full Disclaimer.
Still have a question? Email hello@orbitalkarma.com.